ED PERKINS
A reader recently asked a deceptively simple question, “How can I find which is the best airline?” My short answer: “You can’t.” What makes an airline “best” for some may be of no interest to others. Even so, I can give you some hints as to how to figure out what’s best for you.
Clearly, safety is paramount. Fortunately, there are no significant differences in safety among airlines in the developed world.
Next for most travelers is a combination of price and schedule. To some, the best airline is the one offering the lowest fare; for others, it’s the one with the most convenient schedule.
When fares and schedules are equal, quality comes into play. Here are some ways to judge an airline’s quality.
Fewest problems
The annual Airline Quality Rating is a good measure of how well most of the airlines did in avoiding the troublesome hassles of air travel during the previous year. Numerical scores are a weighted composite of on-time arrivals, denied boardings (“bumped” travelers), mishandled baggage and complaints.
It is prepared by professors at the University of Nebraska at Omaha and Wichita State University, and it is based purely on statistics, not subjective surveys. The most recent report indicates that, overall, the industry’s performance was worse in 2005 than in 2004.
The ranking of major U.S. airlines, starting with the best, is JetBlue, AirTran, Southwest, United, America West, Northwest, Continental, Alaska, American, Delta and US Airways.
But I have problems with the methodology. A mathematical approach based on problems tends to overstate the differences in the probability of completing your flight without severe problems.
Best service
Service is subjective, so it must be measured by surveys. And those surveys — often published by slick travel magazines — almost always rank Asian carriers on top.
Overall, those surveys are biased in favor of long-haul international airlines and against domestic U.S. carriers. Almost all airlines, including the U.S. lines, provide better service on long-haul international routes than they do on short-haul domestic routes.
Most comfortable seats
To me, the most important quality factor is the amount of seat space you get in coach or economy class. Fortunately, you can find some useful seating information online. The best known site is www.seatguru.com, which includes data for all major U.S. airlines and a handful of foreign lines. Two newer sites, www.lovemyseat-.com and www.seatexpert.com, include some airlines and features that SeatGuru doesn’t.
Overall favorite
For domestic coach travel, most surveys agree with me that Midwest Signature Service is No. 1 and that JetBlue is No. 2 (but only if you sit in Rows 11-25). Overseas, in economy, I rate Air New Zealand and EVA (Taiwan) on top.
Ed Perkins writes on consumer issues for Tribune Media Services.
eperkins@mind.net
Original Article